Alfred's Serif Users' Forums — Loading error

Re: Loading error

2026-09-19T19:24:20Z

The clean installation failed. After 3 days of continuous ChatGPT leading me into nooks and corners of Windows I would never have believed, we solved it, and just in case anyone else has this problem the solution was -

I had wished to view HEIC format image files from my iPhone in IrfanView, and installed the CopyTransHEICWindows codec. IrfanView worked fine, but WebPlus stopped working with that error message. I have had to de-install CopyTrans and abandon IrfanView for editing HEIC files. There are other viewers available.

Frankly ChatGPT is unbelievable - a trouble shooting IT expert for free

Re: Loading error

2026-09-11T18:36:42Z

Wolstan Dixie wrote:

Thanks for the help, appreciated - I think i tried that. The error log seems to be saying it can't find SerifIMG.dll, which is apparently a common Serif graphic display dll used in all its products. The file does appear to be on the PC.

I've attached a zip file containing your missing file copied from x8.

On my pc the dll files are located at This pc > C: >Program files > Serif > Webplus > X8 > Program.

You may be able to unzip the file, copy it and paste it in 'program ' location

Joe

Re: Loading error

2026-09-10T18:29:27Z

Thanks for the help, appreciated - I think i tried that. The error log seems to be saying it can't find SerifIMG.dll, which is apparently a common Serif graphic display dll used in all its products. The file does appear to be on the PC.

Re: Loading error

2026-09-10T13:54:22Z

This may be of help

https://www.youtube.com/watch?v=a271-sE55bM

Also do a search of windows 7 0xc0000005 for more information.

Joe

Loading error

2026-09-04T08:40:50Z

Disaster - WebPlus won't open!

I last used it perhaps a month ago and everything was fine. This morning, on opening, an error message that it couldn't open. As far as I am aware I have done nothing odd with the PC in the interval. The beginning of the error text looks like the image - there doesn't seem to be any way of obtaining the whole text - it won't copy and paste.

Any suggestions gratefully received.
Thanks.