Alfred's Serif Users' Forums — Link lost to images X9

Re: Link lost to images X9

null@example.com (Bernie) — Thu, 09 Mar 2023 21:44:29 +0000

Hi John,
Thanks for your help. Lesson learnt - I have saved new document as a package, so hopefully will be safe this time.

Re: Link lost to images X9

null@example.com (Johnk) — Thu, 09 Mar 2023 16:17:28 +0000

Hi Bernie,
If you save your file as a package it will include all your files within the PPP file. Alternatively you can embed your files. Either way you won't lose them.
I suspect you only saved the publication without doing either of these things. Your best plan is to remember where you were when you originally saved the file from and you should find all the picture files there.
John

Link lost to images X9

null@example.com (Bernie) — Thu, 09 Mar 2023 12:17:23 +0000

Hi,

I have been using Pageplus x9 very successfully for a few years now to produce a catalogue for our small business but, as I was completing the updates for this year, all the images disappeared from the screen. The 'link' to the images seems to have been lost and whenever I try to reload an image it just comes up with an error message saying 'Windows cannot access \\scratch-srv\Scratch' and all the image file names have changed to 'Simple---thin-white-single.png'.

The only images still available are ones that I have had to copy and paste as they were in the wrong format initially, i.e. not jpeg. In fact, I had just been converting a php image to a jpeg when everything else disappeared.

Any suggestions for an easy fix, or for an explanation as to why it's happened so that I can avoid the same happening again, would be much appreciated. Thanks.