Alfred's Serif Users' Forums — Problem upload

Re: Problem upload

2025-04-17T08:22:22Z

In September 2024 I had problems uploading, eventually after contacting one.com it worked. This week I wanted to upload a piece to my site again and failed again. Nothing had changed, the helpdesk indicates that the program is outdated, but it still worked until recently. Who can help me, what am I doing wrong? See my screenshots

Re: Problem upload

2024-09-08T14:19:21Z

Alfred wrote:

Although you can run WebPlus via Boot Camp or Parallels Desktop, none of the ‘Plus’ software products were ever made available for use natively on platforms other than Windows.

Thank you, Alfred! I wasn't sure!

Re: Problem upload

2024-09-08T14:02:38Z

Welcome, Mark! Thanks for joining us here.

HarpyMark wrote:

This assumes you're on Windows (can't remember if WebPlus was ever available on mac anyway as it's been a while...!)

Although you can run WebPlus via Boot Camp or Parallels Desktop, none of the ‘Plus’ software products were ever made available for use natively on platforms other than Windows.

Re: Problem upload

2024-09-08T13:46:36Z

Is it any better now, or still not working? I got the same message as the 4th post, with a server hosted by ionos. It's been so tedious uploading via an FTP client like FileZilla. I spent a long time yesterday trying to solve the issue for my install of both X6 and X8 and finally I've managed to solve it so I can use the "publish" and "quick publish" direct from Serif, even those versions that don't offer SFTP.

This assumes you're on Windows (can't remember if WebPlus was ever available on mac anyway as it's been a while...!)

I’ve posted the instructions as a new topic showing how to do this for Windows (all versions) and WebPlus.

Re: Problem upload

2024-05-05T10:10:14Z

After several attempts, connecting with SFTP failed, see failed. You can also connect using FTP. This always went well before. Now after uploading it keeps trying again and again and after 3 times it stops. No idea what's going wrong. Is there anyone who understands the language in the attachment?

Re: Problem upload

2024-05-03T09:55:04Z

Re: Problem upload

2024-05-03T09:42:50Z

Welcome, Philip! Thanks for joining us here.

PhilipJGr wrote:

What's the problem, spontaneously occurring. When I upload SFTP I get an error message, see photo. When I upload with FTP I get a connection, but it keeps replying and no image appears on my site. You do see a frame, see also the photo.

Your first screenshot shows a ‘View Info from Server’ button. What further info do you get if you press it?

Re: Problem upload

2024-05-03T08:19:35Z

Does anyone see what is going wrong here, it keeps Retry 1x 2x etc. This is the setting with FTP checked. Connecting does not work with SFTP

Problem upload

2024-05-03T07:45:13Z

Good day, I am new here to the forum. I came across this forum while searching for solutions for WebPlus X8. I have had WebPlus since 2007, after various updates, most recently X8. I use the website as a hobby, actually a storage for my hobbies so that I can easily look back. I am not a computer expert, so I don't know everything about difficult settings. WebPlus has always had some problems, but transferring everything on it to another software program is a big job as far as I know.
What's the problem, spontaneously occurring. When I upload SFTP I get an error message, see photo. When I upload with FTP I get a connection, but it keeps replying and no image appears on my site. You do see a frame, see also the photo.
What is going or am I doing wrong? The helpdesk of the website does not get any further.
I'm from the Netherlands, my English is not perfect, so I use Google Translate a lot.