There are no scratches on the discs, and I have cleaned them twice with a smooth cloth, but so far, it has had no effect on them.

                                                                       JIM

make sure that it’s clean and free from scratches

If you want to clean the disc, make radial strokes (from the centre to the edge) using a soft lint-free cloth with either isopropyl alcohol or no solvent at all. Other alcoholic solvents such as methylated spirits, vodka or whiskey will leave a residue on the disc surface.

The unit has one cable and fits into the D on the computer. It appears when I press the PC symbol and it asks to insert a disc when one is in the unit. I have tried the disc several times but it still asks for one to be inserted.

Have you inspected the disc to make sure that it’s clean and free from scratches? Do you have any other discs that you could try (to rule out the possibility that it’s the drive rather than the PhotoPlus X5 program disc that’s at fault)?

The unit has one cable and fits into the D on the computer. It appears when I press the PC symbol and it asks to insert a disc when one is in the unit. I have tried the disc several times but it still asks for one to be inserted.

Anyway we await details of Jim's DVD unit.

Jim, what is your DVD plug-in unit?   Is it one that has a usb Y connection.  By that I mean it has two connections to your pc.

I think that should only matter if you want to write to a disc, not if you’re merely reading from it to copy or install something. It allows the unit to draw more power than is available from a single USB port, which is necessary if you’re writing a DVD and the external drive doesn’t have its own power supply.

Hi Ericlnz,
Photo PlusX5 Question.
              I have a new computer with Windows 11, and although my DVD plug-in unit appears in the C drive it does not appear on the index in the File Explorer.

I’m not Eric, obviously, but your external DVD drive will be D: or E: (i.e. it should appear under ‘This PC’, not on the index for your C: drive).

C++ is a programming language. This is irrelevant to your problem with seeing drives other than C: on your PC.

I expect that it should have been included if necessary, but I’ve never used Windows 11.

I see the recent updates have taken place so why will the DVD unit not appear and the DVD for my Photo Plus X5 not upload. Would this be due to the C++ you have already mentioned in a reply? Should this have been included in Microsofts installations? If not how is the best method of placing it on my computer?

                                                               JIM

I'm back (I've had a few bad months and not done much on my computer). After the issue with Photoplus, I began to get the same problem with a few other programs, At first I thought maybe its these are old programs and they don't like the latest window updates. 
Then windows up date failed and said it was unable to install 24H2 on my PC.  I ran SFC (system file checker) and it failed. I tried an in place windows repair and it failed. I figured I need a clean install of Windows. I ran Windows Media Creation tool and that failed on my PC.
Anyway yesterday having made a bootable USB on another PC, I bit the bullet and did a clean install of windows 11.
Photoplus X5 now appears to be working fine (Obliviously I haven't done much of a test yet but it opens now)
Thank you to all you folks on this forum, although I don't post much, I visit often (apart from last few months) and you have given me much help both on this forum and the good old serif forums
Stephen

Fingers crossed it won't stuff up my software.

If you have some means of creating a system image, you can restore your machine to the state it was in before the OS update.

Have you tried the suggestion from Eric in Message 10 above? It maybe won't help, but won't do any harm.

Geoff

The timestamp for each message is linked to that message. If you go to message 10 and copy the URL to which the text 2024-09-29 23:20:32 is linked, you will find that it points to the message in question.

Geoff