Now all I am getting is the sign that it is searching for something but it doesnt resolve.

The other thing that might be relevant is that exactly the same thing happens on my laptop which has this program installed but has no connection with the desktop that I normally use.

I am wondering if a recent Windows update is the problem. I have run the compatibility fix to no avail.

Is there anything else I can do?

I should be so grateful for any help. I have come to rely very heavily on this piece of software for card making ...not to mention the 100s of templates I have bought but cannot now use!