Alfred's Serif Users' Forums — Webplus X7 won't open files

Re: Webplus X7 won't open files

null@example.com (Richardeblack) — Mon, 23 Jun 2025 09:08:38 +0000

Thank you Alfred
Yes it was exactly the same version. I have since reinstalled the software but haven't tried it yet.
I'm not too bothered about the old laptop but I do use my desktop quite often for my website and hope this won't be doing the same thing. I can't check it at the moment as it won't switch on! Hopefully just the PSU.
Thank you
Richard

Re: Webplus X7 won't open files

null@example.com (Alfred) — Sun, 22 Jun 2025 14:50:40 +0000

When you go to the Help menu within the program and choose ‘About WebPlus...’, do you see exactly the same build number on the splash screen in both installations?

Webplus X7 won't open files

null@example.com (Richardeblack) — Sun, 22 Jun 2025 11:33:34 +0000

Hello
I have just installed X7 on my new windows 11 laptop and opened, edited and saved my website.
I went to open it on my old windows 10 machine and get a error message that the file may be corrupt (it isn't) or it was created with a later version. It then gives the version the file was created with which is the same as the one I updated the site on.
Could it be a problem with updating to windows 11?
Thank you.