Aaaaargh.
Just noticed that the thread had been updated wit a resolution, so I'm off to try that out.
Julian
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Alfred's Serif Users' Forums → Posts by JAMCorp
Pages 1
Aaaaargh.
Just noticed that the thread had been updated wit a resolution, so I'm off to try that out.
Julian
By the Way, should have added re. point 4) above. With the Internet disconnected I changed the clock back to 'today' and Craft Artist still worked, so it's possibly related to the internet connection!!
And I didn't discover that the versions were different until after my testing, so that may have an effect too.
Julian
leesyloo_AU,
I can confirm that my wife is suffering from this issue too. She originally thought I'd made changes to her Win 10 PC but I hadn't; she confirmed she'd last used the program successfully last Sunday 23rd Feb.
The symptoms are that the program starts, goes to its standard opening window and then sits with a rotating 'waiting' cursor. Using the MS Process Explorer tool, I can see the program isn't doing much other than increasing the task's memory significantly over a ten minute period. None of the program's options respond to cursor clicks and the program has to be manually 'hit on the head'
Here's what I've tried so far.
1) Checked for recent Win updates; there was one security update which was not eligible for restore.
2) I used an image restore of her system from late January to restore the C: volume. No change.
3) I used the Install CD to install onto an alternative newly installed Win 11 system and ran the program. No change.
4) I disabled the Internet connection, turned off the Win 11 'set clock automatically' option and changed the system clock date to 23 Feb 2025. Craft Artist worked!!
5) Went to the Win10 system and did the same. No change!!
5) checked versions of Craft Artist [right click on file in File explorer]:
Win10 version 2.1.0.37 dated 18/5/2016
Win11 version 2.02.38 dated 4/10/2013
6) typed this in so other readers could see it.
7) Pull hair out! I'm a retired computer software and hardware engineer and none of this makes sense...
8) Consider a testing scenario to determine whether it's the clock setting, Internet connection or something else that allows the program to 'work'.
Julian
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Alfred's Serif Users' Forums → Posts by JAMCorp
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