• Registered: 2022-12-14
  • Posts: 5

Topic: WebPlus X8 Audio Player

Has anyone had an issue with the audio player not working in Edge or Chrome?  I  always test it before I upload the changes to the web site, but I have one user that gets an error for the Navigation.user.Agent source not found using an Edge Browser.  I use Edge in Windows 10 & 11 and on 4 different PCs and it works fine.  I did not know that FireFox will not play mp3 files so I did check the option to play .ogg files in that case and converted the mp3 files to ogg files and placed them in the same directory.  The only thing I can think of is that some of her web settings may be corrupt or there is a 3rd party blocker that is preventing the mp3 files from playing.  is anyone else  having this issue?

  • Registered: 2022-06-20
  • Posts: 281

Re: WebPlus X8 Audio Player

Cheryl wrote:

Has anyone had an issue with the audio player not working in Edge or Chrome?  I  always test it before I upload the changes to the web site, but I have one user that gets an error for the Navigation.user.Agent source not found using an Edge Browser.  I use Edge in Windows 10 & 11 and on 4 different PCs and it works fine.  I did not know that FireFox will not play mp3 files so I did check the option to play .ogg files in that case and converted the mp3 files to ogg files and placed them in the same directory.  The only thing I can think of is that some of her web settings may be corrupt or there is a 3rd party blocker that is preventing the mp3 files from playing.  is anyone else  having this issue?

No issues here playing mp3 files using Edge, Chrome or Firefox using audio player. 

You say you "test" before uploading changes, do you upload the "test" page so as to see how it is working on your server?  I'd try to narrow down the problem using a "test" page that is uploaded.

  • Registered: 2022-12-14
  • Posts: 5

Re: WebPlus X8 Audio Player

I use the preview option in the software and then test it after the upload and it always works fine unless I make a typing mistake but I usually catch that in the preview.

  • Registered: 2022-12-14
  • Posts: 5

Re: WebPlus X8 Audio Player

I still haven't figured out why some people cannot play the audio files.  I have mp3 and ogg files which should cover all browsers.  Is it possible that ad blockers may be the issue.  I have a radio webpage that does not like ad blockers either.  Any suggestions?

  • Registered: 2022-06-20
  • Posts: 281

Re: WebPlus X8 Audio Player

Cheryl wrote:

I still haven't figured out why some people cannot play the audio files.  I have mp3 and ogg files which should cover all browsers.  Is it possible that ad blockers may be the issue.  I have a radio webpage that does not like ad blockers either.  Any suggestions?

If you can upload a "test" page to your server and then post the url to the test page, I'll be happy to try the page on different computers and with different browsers to see if all of them play the mp3 files or not ... - Paul

  • Registered: 2022-09-13
  • Posts: 4

Re: WebPlus X8 Audio Player

This probably doesn't help but I used to have a problem with the Audio player not working with Safari. It worked fine on all other browsers. Had to wait for the next Safari update for the issue to get resolved.

  • Registered: 2023-02-12
  • Posts: 30

Re: WebPlus X8 Audio Player

i'm having problems with the audio player
not showing on my mobile site, 'funny thing is the audio player works on preview page
but once uploaded to server it don't show'?

i have used the URL option in the audio player

if anyone can help me on this problem that would be fantastic smile