1 Topic by teacakepenguin (edited by teacakepenguin 2023-04-27 14:18:41)

  • Registered: 2023-04-19
  • Posts: 3

Topic: Unable to install from disk

Hi,

I'm trying to install PP x9 onto a new laptop and I'm getting an error message. I've installed it from disk before onto my previous laptop about 4 years ago, but now that laptop is dying and I need to move to a newer one.

I'm getting an error message:


https://i.postimg.cc/svqMgFtf/pageplus-error.png

Can anyone suggest what I'm doing wrong? The disk is currently in and it has been making installing type noises for a long time up to this point. No sign of any damage to the disk.

Thanks in advance smile

  • Registered: 2022-02-03
  • Posts: 61

Re: Unable to install from disk

If you still have trouble in installing email me on millrind(at)btinternet.com I may be able to help.
John

3 Reply by GB

  • GB
  • GB
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  • Registered: 2022-01-22
  • Posts: 351

Re: Unable to install from disk

Does the disc show up in File Explorer? If so double click on the file listed there as setup.exe.

Geoff

  • Registered: 2023-04-19
  • Posts: 3

Re: Unable to install from disk

GB wrote:

Does the disc show up in File Explorer? If so double click on the file listed there as setup.exe.

Geoff

Hi, yes it does and it starts off fine. Asks for the key and everything. Does what sounds like installation noises for about 10 minutes and then suddenly stops and asks for a disk.

Thanks
Jessica

  • Registered: 2023-04-19
  • Posts: 3

Re: Unable to install from disk

Thanks John I'll message you!
Jessica

Johnk wrote:

If you still have trouble in installing email me on millrind(at)btinternet.com I may be able to help.
John

  • tomH
  • tomH
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  • Registered: 2022-01-21
  • Posts: 81

Re: Unable to install from disk

I had this problem when installing on a new PC and solved it by copying all files to a thumb drive and running the installation from that drive. Didn't use the disk for anything else.

7 Reply by GRH (edited by GRH 2023-05-04 16:06:52)

  • GRH
  • GRH
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  • Registered: 2022-08-26
  • Posts: 14

Re: Unable to install from disk

More moons ago than I care to remember, I was installing windows 95 on a friends computer, it would go so far then say it couldn't find the disk. After 8 hours on this problem - doing what what we did back then, disassemble, unplug replug reassemble etc., etc., it dawned on me to copy the entire disc to the hard drive and install from there. Which I did, et voila! A perfect install.
So I recommend copying the disk to your hard drive and trying again.