Topic: Serif PPx9 lost documents
Hi to all, I'm a newbie on this forum, and hope you can help.
I have encountered a problem with my Page Plus x9 program. When switching my computer on 7th May and opening-up Page Plus it only depicted two or three of the recent pages of work that I had been working on. It appeared to be trying to open all the other documents (possibly circa 60 documents or so) - with the usual circular arrow going round and round - but then just went blank. No matter how hard I have tried to recover the lost documents by applying all the usual methods: search, restore point, recover, etc these documents cannot be found. I can access documents up to 2019 (would you believe) but I don't need them, I need the ones up to May 2024. I do have up to 2022 on a disc but not anything since (I know stupid of me) I do still have the original x9 installation disc, but am hesitant to re-insert it in case that has a serious knock-on effect to everything else that is stored on the PC?
It only applies to "all my documents' and not "all my photos or pictures" thankfully. I do have an external hard drive, but oddly that also hasn't recorded anything recent either.
I have been in touch with Serif but as they are now Affinity they don't want to know now!!!
It is not good for my health with high blood pressure and very sleepless nights, also with age related health issues (now I'm 77) this is not something that I need right now.
I have been a loyal customer with Serif since 12th February 1994 (30 years ago) when I bought my first PPx2 and have had different versions ever since up to x9 when I bought that on 3rd December 2015.
I must say that I have enjoyed using it and have created thousands of professional documents, flyers and artworks from it.
I really do hope that someone can help me get my very important missing documents back?
I thank you all in advance of your kind assistance.
E: james[at]1stcardinal[dot]co[dot]uk