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Alfred's Serif Users' Forums → WebPlus → Loading error
Disaster - WebPlus won't open!
I last used it perhaps a month ago and everything was fine. This morning, on opening, an error message that it couldn't open. As far as I am aware I have done nothing odd with the PC in the interval. The beginning of the error text looks like the image - there doesn't seem to be any way of obtaining the whole text - it won't copy and paste.
Any suggestions gratefully received.
Thanks.
This may be of help
https://www.youtube.com/watch?v=a271-sE55bM
Also do a search of windows 7 0xc0000005 for more information.
Joe
Thanks for the help, appreciated - I think i tried that. The error log seems to be saying it can't find SerifIMG.dll, which is apparently a common Serif graphic display dll used in all its products. The file does appear to be on the PC.
Thanks for the help, appreciated - I think i tried that. The error log seems to be saying it can't find SerifIMG.dll, which is apparently a common Serif graphic display dll used in all its products. The file does appear to be on the PC.
I've attached a zip file containing your missing file copied from x8.
On my pc the dll files are located at This pc > C: >Program files > Serif > Webplus > X8 > Program.
You may be able to unzip the file, copy it and paste it in 'program ' location
Joe
The clean installation failed. After 3 days of continuous ChatGPT leading me into nooks and corners of Windows I would never have believed, we solved it, and just in case anyone else has this problem the solution was -
I had wished to view HEIC format image files from my iPhone in IrfanView, and installed the CopyTransHEICWindows codec. IrfanView worked fine, but WebPlus stopped working with that error message. I have had to de-install CopyTrans and abandon IrfanView for editing HEIC files. There are other viewers available.
Frankly ChatGPT is unbelievable - a trouble shooting IT expert for free
Alfred's Serif Users' Forums → WebPlus → Loading error
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