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Alfred's Serif Users' Forums → Posts by Peggy
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Here is the error message I keep getting. I'm still trying to get my site updated. Still trying to figure it out.
The host company had me add a line in the hosts file in windows when they were changing the site over to the cPanel. They had me check my site after I cleared my browser cache. Should I go back and delete that? Could that be my issue?
I contacted r4l.com 3 times. I emailed, Facebook message and chat message on their site and no one ever got back to me. I even mentioned that one of their current customers referred me to them. Still nothing.
Great! Thank you! I will check out both.
Hello!
Since I seem to be having issues with my current web host company uploading my site through web plus, I thought maybe I should try a different host company, bc I'm not getting anywhere with them. I'm in the US, I don't know if that matters at all, but, does anyone have any suggestions on web hosting companies, using web plus, that they are happy with the services they offer? Which companies are all of you using here in the web plus forum? Thank you for your input and suggestions. Peggy
I actually have tried both ways. And it's FTP as far as I can tell.. thank you for trying to help me.. I appreciate it.
Hello,
I've been back and forth for a solid 2 weeks with my host company and 50+ emails back and forth trying to get my website updated. I was switched from a plesk server to a cPanel as an upgraded sever. I was told that was what my issue was in updating my site, that the server was outdated. So we upgraded. I have the new "credentials" for the cPanel but still the same error message "An error occurred whilst trying to get the working directory from the FTP server ". They checked my IP address, no issues there, the host says things are working on their end. Is this a software issue, a host issue, a server issue? And how can I solve this so that I can update my site? Thank you to anyone that has any advice for me.
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Alfred's Serif Users' Forums → Posts by Peggy
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