I've been using PagePlus X8 for years without problems. When this error occured in X8 I downloaded X9 to see if that would overcome the error, but it didn't. In case somebody can help figure this out, here is the Error log generated by PagePlusX8 and/or X9 program(s). Based on it, I have been focusing on "fixing" the d3d.dll driver, but it is embedded in the Win7 OS and I cannot touch it and it seems impossible to reinstall DirectX to refresh the files. I did reinstall my graphics card drivers, just in case. A scannow fix of the system does nothing to help. One other clue that points to graphics is right after I double click to open the program I get a dialogue box that says my display resolution does not meet the minimum. Actually, it exceeds it. I click through it and PagePlus opens. But as soon as I attempt to work with any PagePlus tool that involves text, the program crashes. I don't even dabble in programming, so most of this error message means nothing to me.
Where else could I share this for help?
GUID=f170615f-b4e9-441e-8a3c-a214b9ba1e8d
PagePlus caused an Access Violation (0xc0000005)
in module d3d11.dll at 00000033:000007FEE628E354.
Error occurred at 5/2/2022 01:07:30.
C:\Program Files\Serif\PagePlus\X9\Program\PagePlus.exe, run by Cliff.
Operating system: Windows 7 / 2011 Server (6.1.7601).
4 processor(s), type 8664.
37% memory in use.
8192 MBytes physical memory.
5116 MBytes physical memory free.
16381 MBytes paging file.
13128 MBytes paging file free.
8388608 MBytes user address space.
8388150 MBytes user address space free.
Read from location 00000000 caused an access violation.