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Alfred's Serif Users' Forums → PhotoPlus → Photoplus x5 Suddenly stopped Working
Hi all
The title as good as says it all.
I tried to open Photoplus x5 today, I get splash screen then program shuts down. I'm running Windows 11, have the latest updates finally stopped photoplus working ?
Any help appricated
Thanks
Stevie
I'm running Windows 11, have the latest updates finally stopped photoplus working ?
There haven’t been any ‘latest updates’ to PhotoPlus X8, never mind PhotoPlus X5, in several years, but it’s entirely possible that a Windows 11 update has broken something. Since I’m a Windows 10 user, not a Windows 11 user, I’m hardly well placed to advise you further!
Sorry Alfred I meant updates to Windows not Photoplus - having read my post again I see how you could have mis understood.
That’s OK, Stevie! I strongly suspected that your ‘latest updates’ comment referred to Win11, not PhPX5, which is why I said that a Windows update could well have broken something. However, I’ll leave it to a Win11 expert to help you sort this one out.
Steve I was going to suggest this - "try updating Microsoft Visual C++". It has solved a similar problem with other Software.
But my Serif Photo Plus is also X5 and I'm Win 11. I've just checked and I don't have your problem. Possibly my MS Visual C++ are more up to date.
Eric - Thanks for advice can you advise how to update Microsoft Visual C++
Not Eric, but see here: https://learn.microsoft.com/en-us/cpp/w … m=msvc-170
Unfortunately this appears not to have solved Problem also Panorama X4 appears to no longer open
I tend to only use for cropping and changing file type these days so will see how I get on with XNview
Steve, have you tried a "factory reset". From memory you hold Ctrl when starting and make sure you tick the box which clears a cache. It often fixes problems which even reinstalling doesn't.
Hi Eric
Unfortunately that didn't work either
I've just checked my X5 again and it's opening and files opening. My Win 11 is Home Version 23H2 Build 22631.4169.
Presumably something on your system is causing a problem. Anyway for simple requirements there are other options as you mention.
I've just checked my X5 again and it's opening and files opening. My Win 11 is Home Version 23H2 Build 22631.4169.
Presumably something on your system is causing a problem. Anyway for simple requirements there are other options as you mention.
You can use the System File Checker to verify the integrity of the protected operating system files on your computer (and, if necessary, repair them).
I have seen this message on the web about a recent Win11 update:
If you’ve already installed update KB5043145 and you’re running into problems, you can uninstall the update in Windows Recovery under the Troubleshoot > Advanced Options menu. After uninstalling it, Windows should be able to restart correctly.
Geoff
Thanks all
I'll have a look at weekend
Alfred's Serif Users' Forums → PhotoPlus → Photoplus x5 Suddenly stopped Working
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