An independent forum site for members of the Serif software community
You are not logged in. Please login or register.
Automated signup has been disabled for these forums. If you wish to register, please send an email to admin[at]punster[dot]me stating your preferred username.
Embedded images: Click on the 
Add image to post link below the message box. Your photo will be uploaded to the postimage website and then shared here via a thumbnail link. Click on the thumbnail for a larger view.
Private messages: There is no pop-up alert for new PMs on these forums, so you need to look out for the PM link (near the top right-hand corner of any forum page) becoming bold.
Alfred's Serif Users' Forums → MoviePlus → Problem with MoviePlus X6 re-installation
Due to a hard drive replacement, I have been forced to reinstall my Serif applications. With MP the install has worked OK, but when I load an .MPV file, all the clips are locked, with the message in the attached file. This directs to Serif 'Technical support' which is of course no longer available.
Is there any way round this? I do have all the program files backed up on an external drive.
If you exported your unlock codes from the old installation then you can simply import them into the new one, otherwise you’ll need assistance from one of our fellow forum members.
I don't recall doing this, or what sort of file they would be in.
Please see the following post:
https://punster.me/serif/viewtopic.php?pid=2683#p2683
I have had a look at that, but it relies on an 'unlocked' installation to find the codes. I did try the export from my installation, just in case, but the files (3 different locked modes) all simply contain text 'SerifAVLockFile'.
I have had a look at that, but it relies on an 'unlocked' installation to find the codes. I did try the export from my installation, just in case, but the files (3 different locked modes) all simply contain text 'SerifAVLockFile'.
The export procedure should have resulted in the creation of a *.mfu file.
https://punster.me/serif/viewtopic.php?pid=4286#p4286
The files I mentioned are indeed .mfu files, but only have the text context as noted.
The files I mentioned are indeed .mfu files, but only have the text context as noted.
Ah, OK, I’m with you now! Since the unlocking server is offline, we can no longer unlock previously unused codecs. The import/export procedure enables you to take unlock codes from your old machine and use them on your new machine, but that’s clearly no use to you if you now need unlock codes that you never obtained while there was still a mechanism for doing so.
I assume then that MP is lost to me forever, unless someone has a means of somehow extracting the unlock information from the backed-up files. I presume also that the .mpv files are incompatible with any other software (:
Alternatively is there any means of removing the info in the clips themselves that is being locked?
Alan, you seem to be making the situation with the mfu files complicated when it isn't.
Have you imported your unlock codes (mfu file) into your new MVPX6 installation? It's simply done but as Alfred said "that’s clearly no use to you if you now need unlock codes that you never obtained while there was still a mechanism for doing so" Such a situation can occur if you are now using a more modern camera which requires codecs which weren't unlocked when MVPX6 was still unlocking.
Once you have your unlock codes imported we can work out what files you can unlock and find a way of making MVP usable for you.
Alan, you seem to be making the situation with the mfu files complicated when it isn't.
Have you imported your unlock codes (mfu file) into your new MVPX6 installation?
The problem is that i didn't have pre-existing mfu files before the computer went into dock. Unsurprisingly, given how long it is since MP was installed, I have no recollection of having to unlock things, let alone export mfu files. Frustratingly it is something I could have done just before the repair if I had known it was going to be needed.
Okay your situation is clearer now. The unlock info would have been in your old HD registry from which a created mfu file would have taken it. You didn't create a mfu so the information is lost. To my knowledge there's no unlock info in your backed up mvp project files.
Unfortunately it puts you in the same position as many others. You have a MVPX6 that won't read many files.
One thing you could consider is trying to find third party codecs that MVP will recognise and use.
Alfred's Serif Users' Forums → MoviePlus → Problem with MoviePlus X6 re-installation
Powered by PunBB, supported by Informer Technologies, Inc.