I'm hoping one of the computer literate wizz-kids out there can help me out.

There is an internet site called "id.me", which is supposed to confirm my identity. I have sent them pictures of a couple of documents showing who I am. They then invited me to get a video call so that they can actually see these docs, and at the same time confirm that the photo on one of them (my driver's licence) is really me.

Now I get their "video call" OK on my Win 11 laptop. I have activated its camera, and I see me on the screen in front of me. In a separate window I can see the person calling me, and I can hear them and they can hear me through the laptop's built-in speaker and microphone. However they cannot see me. What do I have to do for them to be able to see me?

In case you are wondering. this is the IRS (Inland Revenue Service) who owe me a few hundred dollars which I overpaid last year. They used to just send a cheque, but no longer do so as everything must now be done "electronically", direct into my bank account. All this palaver is, it seems, because they need to verify that the the bank details I have sent them is really my account! Bureaucracy gone mad!

Geoff