1 Reply by AlanM-R

(12 replies, posted in MoviePlus)

ericlnz wrote:

Alan, you seem to be making the situation with the mfu files complicated when it isn't. 

Have you imported your unlock codes (mfu file) into your new MVPX6 installation?

The problem is that i didn't have pre-existing mfu files before the computer went into dock. Unsurprisingly, given how long it is since  MP was installed, I have no recollection of having to unlock things, let alone export mfu files. Frustratingly it is something I could have done just before the repair if I had known it was going to be needed.

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2 Reply by AlanM-R

(12 replies, posted in MoviePlus)

I assume then that MP is lost to me forever, unless someone has a means of somehow extracting the unlock information from the  backed-up files. I presume also that the .mpv files are incompatible with any other software (:
Alternatively is there any means of removing the info in the clips themselves that is being locked?

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3 Reply by AlanM-R

(12 replies, posted in MoviePlus)

The files I mentioned are indeed .mfu files, but only have the text context as noted.

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4 Reply by AlanM-R

(12 replies, posted in MoviePlus)

I have had a look at that, but it relies on an 'unlocked' installation to find the codes. I did try the export from my installation, just in case, but the files (3 different locked modes) all simply contain text 'SerifAVLockFile'.

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5 Reply by AlanM-R

(12 replies, posted in MoviePlus)

I don't recall doing this, or what sort of file they would be in.

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6 Topic by AlanM-R

(12 replies, posted in MoviePlus)

Due to a hard drive replacement, I have been forced to reinstall my Serif applications. With MP the install has worked OK, but when I load an .MPV file, all the clips are locked, with the message in the attached file. This directs to Serif 'Technical support' which is of course no longer available.
https://i.postimg.cc/nChFqzbQ/MPX8-message.jpg
Is there any way round this? I do have all the program files backed up on an external drive.

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7 Topic by AlanM-R

(2 replies, posted in PhotoPlus)

I have had a faulty hard drive which needed to be replaced and as part of this have migrated to W11. This has meant needing to reinstall all my Serif softwares. I have a PHPX8 disk, but I don't have a product code for it. The version I was previously using was downloaded as part of a bundle from serif, and for this I do have a product code, but the two are not compatible. I do have a full backup on external drive of all my C\ drive files which includes all the Serif applications.
I do also have PhPX8 installed on a laptop but I am not sure whether it is the disk or download version.
Any advice welcome.

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8 Reply by AlanM-R

(14 replies, posted in PagePlus)

Bookworm wrote:

Ok, Ive made the PDF and it opens in my PDF reader. How do I save this to my documents as a PDF ( the one I tried to save only opens in my PagePlus and not in a PDF reader ) and how do I sent this PDF to someone in an email . Sorry for my persistance and thanks for your help again.

When you create and save the pdf file from PagePlus, make sure that you are saving it to a recognisable folder. (See note below)  You should then be able to locate it easily to attach to an email. I am puzzled that you say it only opens in PagePlus. When I 'Publish' a pdf file in PP, it automatically opens in Acrobat.

With regard to file size for sending, you should consider whether you need to have high quality images in the finished result. If you don't then you can drastically reduce the file size by adjusting the 'Compression' when exporting as pdf. I have just done a trial with a file of my own. With 'Downsample Image' set to 300 and best quality - which is what is needed for professional quality print - the pdf file is 33MB . With 'Downsample' set to 96 and low quality, the same PagePlus file results in a pdf file of just 798KB. On screen, in Acrobat viewer, it is hard to tell which is the high and which the low quality image.

Note:
I 'lost' a couple of pdf file just a couple of days ago because I hade inadvertently saved them to a hidden folder, and then couldn't find them. This happened because I had just created a new pdf publication profile, which gets created in just such a hidden folder. When I the clicked the 'Publish' button to create the pdf file itself, by default the 'Save' window opens the last used folder, in this case the hidden one of course, and as I failed to observe this, I had no means of retrieving the pdf files.

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9 Reply by AlanM-R

(3 replies, posted in PhotoPlus)

Your memory has not failed. Your suggestion has done the job, although at the expense of removing my keyboard shortcuts and toolbar modifications. I did try to see whether copying the unaffected folders in the '...\AppData\......\18\' path from an existing backup would do the job, but the program wouldn't complete loading (it opened and then hung), so I had to re-start it using Ctrl again.
I still use PhP8 as my primary image editing tool. Although I did purchase Affinity Photo, I found that some of its processes are more complex and less intuitive than PhP. I also use PagePlus, which I keep going with largely out of familiarity. This means that it is simple to use PhP to edit images in PP, which is not compatible with editing in Affinity.
Many thanks

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10 Topic by AlanM-R

(3 replies, posted in PhotoPlus)

When trying to use any of the Brush Tools in PhPX8, they either do not function or cause the program to crash. Even when I use the program without selecting any of these tools, when closing it I get a series of error message pop-up windows of the form: "Failed to save document:C:\Users\PC-User\AppData\Roaming\Serif\PhotoPlus\18\Brush Tips\[filename].tbr   Unspecified error" - one for each of the tools. A bit of investigation shows that the path is 'hidden' at the 'AppData' level.

When the program crashes, the standard Serif error report pop-up is created with access to the appropriate error report files.

I have done a complete uninstall of the program and reinstalled, from the original disc, but the problem is still there. All assistance gratefully received!

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